Technical Information / Conditions of Sale
IMPORTANT information, Please Read
DEPOSITS – Your order will only be put on hold once you receive from us a sales order/invoice, and a 20% deposit has been paid, or for special order products, a 50% deposit. Deposits are non returnable. The balance is payable at least 2 days before delivery to avoid hold ups.
POOL MOSAICS/GLUE/GROUT/COBBLES – Put the above under cover as soon as delivered to site and keep dry !! Or they will become unusable.
MEASUREMENTS TAKEN ON SITE/ORDER QUANTITY – If you have had someone from 3D StoneTile&Pavers help you with estimating quantities on site or on plan, please note that this is an estimation only. So please check measure yourself, and/or also get your contractor to measure, and make sure you are happy with the final order quantity, as there are no returns, and there are also freight costs in ordering extra small quantities.
SEALING: – We highly recommend sealing all natural stone. Call us for the right sealer for your situation and specific product. SEALING WILL NOT RENDER A PRODUCT COMPLETELY STAIN PROOF, BUT WILL ALLOW TIME TO CLEAN BEFORE PENETRATION OF A STAIN. IT WILL ALSO MAKE CLEANING IN GENERAL MUCH EASIER. Sealing is also especially important around swimming pools to help protect against salt and chemical attack. MAKE SURE YOUR AREA IS CLEAN AND DRY BEFORE SEALING.
VARIATION IN COLOUR, TEXTURE, SIZE AND DENSITY: – Samples shown are a guide only, and MOST PRODUCTS, WILL HAVE SOME OF THE ABOVE VARIATIONS, SOME MORE THAN OTHERS. THIS IS NOT A DEFECT. NATURAL STONE ESPECIALLY CAN HAVE SUBSTANTIAL VARIATION BECAUSE OF THE natural complexities of the product, which adds to the beauty of natural stone. THERE WILL BE NO GUARANTEE’S AGAINST COLOUR AND TEXTURE VARIATION IN NATURAL STONE. IF ORDERING EXTRA PRODUCT TO MATCH UP WITH EXISTING, THERE WILL BE SOME VARIATION IN THE NEW BATCH. TO MINIMISE THIS, SEND US CLEAR PHOTOS OF YOUR EXISTING PRODUCT OR ORGANISE TO VIEW AND CHOOSE YOURSELF. Size variations will be within Australian Standards. Laying of our product means that you accept it for all it is, and no claims will be entered into once it has been laid.
DAMAGE: – ISO 13006-1998 and Australian Standards 4662-2003 state that ‘up to 5% of product packed and sold as 1st quality, can actually be less than 1st quality’. This is to allow for human error in packaging and quality control, and also to allow damage in shipping and local handling. You will usually find a small quantity of chipped or damaged product. This is unfortunately unavoidable. Put these aside and use them for cuts. IF THERE ARE MORE DAMAGED ONES THAN 5%, CONTACT US WITHIN 48 HRS OF DELIVERY. There will be no claims after the period of 48hrs after delivery to site!
SECONDS – Products sold as seconds will have one or more of the following defects – chips, cracks, surface irregularities, colour variation, texture variation, blotching, marking, stains, strength and density variation, broken pieces, size variation. There is absolutely no warranty on second grade product!
QUANTITY: – IF YOU think you HAVE BEEN SHORT DELIVERED CONTACT US WITHIN 48 HRS. STRICTLY NO CLAIMS WILL BE ENTERED INTO AFTER THIS TIME!.
DELIVERY TO SITE – We will try to fit in with your delivery instructions wherever we can, however we cannot completely guarantee the following – time of delivery, truck driver calling before delivery, placement of pallet, as final decision on placement will be up to the truck driver depending on access. We can only guarantee delivery to nature strip. There is no allowance for hand unloading, unless agreed in writing.
HANDLING: – BE CAREFUL NOT TO CHIP OR DAMAGE PRODUCT, ESPECIALLY IF MOVING IN A WHEEL BARROW. If you drop it, it will break, no warranty on product broken on site. Always use clean hands or gloves in handling. Do not let products glued to mesh get wet, as it will come loose or move on the mesh. DO NOT KEEP PAVERS/TILES STACKED IN A CRISS CROSS PILE, AS THIS CAN CAUSE IRREGULAR MARKING or FADING.
LAYING – We recommend that an experienced, qualified and licenced contractor be used for installation. If you choose to install our product yourself, here are some basics to know before you start.
This product should be laid in accordance with Australian Standards, and all other appropriate building codes, standards, laws, and government laws. Work in a safe manner at all times, including using earmuffs, protective glasses, dust mask, gloves, and lifting within your capabilities.
Use pieces from all pallets/boxes at the same time, and make sure different colours are evenly dispersed throughout the job. If needed, grade any size variation, to make laying easier. Put aside any damaged ones for use in cutting.
FLEXIBLE PAVING: MAKE SURE YOU HAVE A SOLID ROAD BASE, AT LEAST 75mm FOR WALKING AREAS AND AT LEAST 100mm FOR DOMESTIC DRIVEWAYS. Level base with screed first to desired falls, then compact to a strong base. Then screed a level sand bed of between 15-35mm. IF PAVING WITH A BUTT JOINT MAKE SURE TO LEAVE AROUND 2-4mm GAP TO ALLOW FOR size VARIATION AND ALSO MOVEMENT. WITH LARGE FORMAT PAVING (300mm AND UP) MAKE SURE TO LEVEL EACH PAVER WHILE PAYING. DO NOT RUN A PLATE COMPACTOR OVER LARGE FORMAT PAVERS, as the lines will move, and they may crack, or chip. Fill paving with joint fill material. Clean, then seal.
LAYING ON SLAB: FIRST AND FOREMOST FOLLOW THE ADHESIVE MANUFACTURUER’S RECOMMENDATIONS. MAKE SURE NEW SLABS ARE reinforced and ADEQUATELY CURED. AREA MUST BE CLEAN. ANY SURFACE CONTAMINATION MUST BE REMOVED AND IF THE CONCRETE IS STEEL TROWELED or very smooth, THIS MUST BE ETCHED FIRST. Allow for expansion, and crack joints where needed. DO NOT LET GLUE SKIN, USE QUICKLY, DO NOT GLUE IN EXTREME TEMPERATURES OR IF RAINING. Contact us for a recommendation on the right glue and additives to use for your situation, we have a large range at trade prices. As an example, we usually recommend for outdoor tiling or paving, 1.Preseal tiles if needed. 2. Make sure concrete floor is sound and clean, with correct falls, if not, bed or level the floor. 3. Prime floor if needed with suitable primer. 4. .Mix A80 glue with water to a suitable consistency, then lay tiles/pavers making sure that there is full glue coverage, and the tiles are flush with neighbouring tiles. 5. Depending on grout width, use CTA G10, or CTA G15 grout, to your colour specification, grout additive can be added to grout mix if extra density or flexibility is needed. 5. After at least 4 days or when floor and grout joints are completely dry, Seal with 2 coats of high quality sealer.
LIPPING: – PAVERS CAN BE LAID ON A ROADBASE AND SAND SYSTEM, HOWEVER THERE WILL USUALLY BE SOME LIPPING BECAUSE OF THE VARIATION IN THICKNESS, and no give of the sand bed. BECAUSE OF THIS REASON, A BETTER FINISH CAN BE ACHIEVED WITH GLUING OR WET BEDDING, WHICH WILL TAKE UP ANY THICKNESS VARIATION.
GROUTING: – We have a large range of coloured grout in store, so we can guide you to the right colour for your stone choice. You can use grouts with mould resister and water resistance inbuilt, or use our grout admix to make the grout more flexible, water resistant, and easier to clean. WE RECOMMEND A PRESEAL BEFORE GROUTING POROUS PRODUCTS, FOR EASE OF CLEAN UP. WE DO NOT RECOMMEND USING HYDROCHLORIC ACID FOR CLEANING. We have special cleaners in stock.
CLEANING – Its best to keep product clean, but in many case you will need to clean your job before sealing, and on an ongoing basis. We have a range of cleaners in stock for specific products and jobs.
EFFLORESCENCE AND CALCIUM BUILDUP – EFFLORESCENCE and calcium build up can occur in the grout joints of tiling, paving and wall facing, and also in Clay, stone and Masonry Pavers. In most cases, this is the normal process of these products, and is BEYOND ANYONES CONTROL. SEALING, waterproofing, and GOOD DRAINAGE AND FALLS WILL HELP. Keep areas clean as soon as you see efflorescence to avoid heavy build up. AND CALL US FOR CLEANING INSTRUCTIONS.
DELAMINATION – Stone that has a natural split surface can have a tendency to naturally split again somewhere else. There will always be some delamination or splitting of the surface. This is natural and cannot be avoided, this is why the stone has a beautiful natural surface, due to the natural split lines. While laying, the tiler should discard any tiles that are splitting through the middle, and scrape off any surface delamination, or pressure clean at the end of the job to remove any flakiness.
RETURNS: – WE DO NOT NORMALLY ACCEPT RETURNS OR SWAPOVERS due to change of mind or over ordering. IF FOR SOME REASON A RETURN OR SWAPOVER IS ACCEPTED, A 30% HANDLING FEE OF THE TOTAL ORIGINAL INVOICE IS CHARGED, on top of ANY OTHER COSTS THAT MAY BE INCURRED, including pickup and delivery return charges. IF WE DECIDE TO ACCEPT A RETURN OR SWAPOVER, IT MUST BE WITHIN 14 DAYS OF THE PRODUCT BEING ON SITE, AND THE GOODS MUST BE IN ORIGINAL SALEABLE CONDITION AND IN ORIGINAL PACKAGING. GOODS THAT HAVE BEEN UNPACKED CANNOT BE RETURNED.
PAYMENT & OWNERSHIP OF GOODS: – The goods will remain the property of T3D Stone Tile & Pavers until paid for in full. All costs involved in chasing and securing payment, including debt collection, solicitors costs, court costs and interest charges will be payable by the debtor.
WARRANTY – Warranty on goods sold by 3DStoneTile&Pavers are supplied by their respective manufacturers and wholesalers. As an agent of these brands and products, we do not supply our own warranty, but adhere to the warranty supplied by the manufacture or wholesaler. All issues with these products will be referred to on to these suppliers, and their decision on warranty and liability is final. 3DStoneTile&Pavers, as an agent, will not be held liable for quality or quantity issues.